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Edify provides contact center as a service for businesses that need reliability without complexity.

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About Edify

Edify is a leading provider in the contact center as a service space, offering solutions for enterprises of all sizes. SmashByte partners with Edify to deliver wholesale pricing, unbiased consultation, and ongoing support. Whether you're evaluating Edify for the first time or looking to optimize your existing deployment, SmashByte provides the expertise to make informed decisions and avoid common pitfalls.

Why Choose Edify?

With SmashByte, you get Edify expertise without vendor bias. We compare Edify against the full CCaaS landscape, identify the best fit for your specific requirements, and deliver implementation best practices refined across hundreds of deployments.

Key Features

  • CCaaS platform
  • Enterprise-grade reliability
  • Scalable infrastructure
  • Dedicated account management
  • Advanced security controls

Pricing Model

Flexible monthly or annual contracts

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Pain Points

What Edify users face

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Struggling with Agent turnover hits 40% annually destroying training ROI?

Agent turnover hits 40% annually destroying training ROI

Priority 1

Expert solutions for CCaaS deployments struggling with this issue

Many enterprises using Edify encounter agent turnover hits 40% annually destroying training roi. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens...

Fix: Implement SmashByte's CCaaS optimization framework: comprehensive assessment, configuration tuning based on best practices, integration enhancement, staff training, and ongoing proactive monitoring. Evaluate whether optimizing Edify or migrating to an alternative platform better addresses your specific version of this struggle.

LiveVox NICE Five9

Struggling with Email and chat tickets stranded in separate queues?

Email and chat tickets stranded in separate queues? Here's the Solution

Priority 2

SmashByte's proven approach to resolving email and chat tickets stranded in separate queues

Many enterprises using Edify encounter email and chat tickets stranded in separate queues. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why...

Fix: Implement SmashByte's CCaaS optimization framework: comprehensive assessment, configuration tuning based on best practices, integration enhancement, staff training, and ongoing proactive monitoring. Evaluate whether optimizing Edify or migrating to an alternative platform better addresses your specific version of this struggle.

Genesys Talkdesk LiveVox

Struggling with Scaling from 50 to 500 seats during holidays?

Scaling from 50 to 500 seats during holidays

Priority 3

SmashByte's proven approach to resolving scaling from 50 to 500 seats during holidays

Many enterprises using Edify encounter scaling from 50 to 500 seats during holidays. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why...

Fix: Implement SmashByte's CCaaS optimization framework: comprehensive assessment, configuration tuning based on best practices, integration enhancement, staff training, and ongoing proactive monitoring. Evaluate whether optimizing Edify or migrating to an alternative platform better addresses your specific version of this struggle.

Five9 Kustomer Genesys

Comparisons

Edify vs alternatives

Read the full teardown before you talk to sales.

Kustomer

Kustomer vs Edify: Features, Pricing, and Performance

Detailed feature, pricing, and performance comparison to help you select the right CCaaS provider.

View comparison

NICE

NICE or Edify? SmashByte's Unbiased Comparison

We've deployed both NICE and Edify—here's what you need to know before choosing.

View comparison

UJET

UJET vs Edify: Features, Pricing, and Performance

We've deployed both UJET and Edify—here's what you need to know before choosing.

View comparison

Playbooks

Solutions by need

Every CTA opens a value-packed blog instead of a form.

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Need AI-powered routing that learns from outcomes? Edify vs Alternatives

Finding the Right CCaaS Solution for AI-powered routing that learns from outcomes

AI-powered routing that learns from outcomes isn't optional—it's essential for modern contact center as a service deployments. But not all platforms deliver...

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Need Real-time analytics with sub-second latency? Edify vs Alternatives

Real-time analytics with sub-second latency: Edify vs Alternatives

Real-time analytics with sub-second latency isn't optional—it's essential for modern contact center as a service deployments. But not all platforms deliver it...

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Need Unified agent workspace with contextual customer data? Edify vs Alternatives

Need Unified agent workspace with contextual customer data? Here's How Edify Stacks Up

The CCaaS market offers many options, but only a few truly excel at unified agent workspace with contextual customer data.

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Local Advisors

Need a local Edify advisor?

SmashByte advisors will hand you price benchmarks, deployment plans, and on-site support.

Talk to SmashByte