What Our Users Face
What Edify Users Face
Pain points, fixes, and value plays sourced from our customer base.
Playbooks by Need
3 live playbooks
Solution
Need AI-powered routing that learns from outcomes? Edify vs Alternatives
AI-powered routing that learns from outcomes isn't optional—it's essential for modern contact center as a service deployments. But not all platforms deliver it equally.
Solution
Need Real-time analytics with sub-second latency? Edify vs Alternatives
Real-time analytics with sub-second latency isn't optional—it's essential for modern contact center as a service deployments. But not all platforms deliver it equally.
Solution
Need Unified agent workspace with contextual customer data? Edify vs Alternatives
The CCaaS market offers many options, but only a few truly excel at unified agent workspace with contextual customer data.
Issues Others Are Having
Fresh from Edify users
Struggling with Agent turnover hits 40% annually destroying training ROI?
Agent turnover hits 40% annually destroying training ROI
Expert solutions for CCaaS deployments struggling with this issue
Many enterprises using Edify encounter agent turnover hits 40% annually destroying training roi. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens The root cause usually stems from agent desktop requires too many clicks...
Struggling with Email and chat tickets stranded in separate queues?
Email and chat tickets stranded in separate queues? Here's the Solution
SmashByte's proven approach to resolving email and chat tickets stranded in separate queues
Many enterprises using Edify encounter email and chat tickets stranded in separate queues. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why This Happens The root cause usually stems from routing rules break when...
Struggling with Scaling from 50 to 500 seats during holidays?
Scaling from 50 to 500 seats during holidays
SmashByte's proven approach to resolving scaling from 50 to 500 seats during holidays
Many enterprises using Edify encounter scaling from 50 to 500 seats during holidays. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why This Happens The root cause usually stems from wfm forecasts miss the...