What Our Users Face
What eGain Users Face
Pain points, fixes, and value plays sourced from our customer base.
Playbooks by Need
3 live playbooks
Solution
Need AI-powered routing that learns from outcomes? eGain vs Alternatives
The CCaaS market offers many options, but only a few truly excel at ai-powered routing that learns from outcomes.
Solution
Need Real-time analytics with sub-second latency? eGain vs Alternatives
Real-time analytics with sub-second latency isn't optional—it's essential for modern contact center as a service deployments. But not all platforms deliver it equally.
Solution
Need Unified agent workspace with contextual customer data? eGain vs Alternatives
Unified agent workspace with contextual customer data isn't optional—it's essential for modern contact center as a service deployments. But not all platforms deliver it equally.
Issues Others Are Having
Fresh from eGain users
Struggling with Agent turnover hits 40% annually destroying training ROI?
Agent turnover hits 40% annually destroying training ROI
eGain users frequently face this challenge—here's how to fix it
Many enterprises using eGain encounter agent turnover hits 40% annually destroying training roi. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens The root cause usually stems from agent desktop requires too many clicks...
Struggling with Email and chat tickets stranded in separate queues?
Solving Email and chat tickets stranded in separate queues with CCaaS Optimization
Expert solutions for CCaaS deployments struggling with this issue
Many enterprises using eGain encounter email and chat tickets stranded in separate queues. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why This Happens The root cause usually stems from routing rules break when...
Struggling with Scaling from 50 to 500 seats during holidays?
Scaling from 50 to 500 seats during holidays
Expert solutions for CCaaS deployments struggling with this issue
Many enterprises using eGain encounter scaling from 50 to 500 seats during holidays. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why This Happens The root cause usually stems from wfm forecasts miss the...