What Our Users Face
What FirstComm Users Face
Pain points, fixes, and value plays sourced from our customer base.
Playbooks by Need
3 live playbooks
Solution
Need 99.99% call completion rate with SLA? FirstComm vs Alternatives
99.99% call completion rate with SLA isn't optional—it's essential for modern sip trunking & wholesale voice deployments. But not all platforms deliver it equally.
Solution
Need Automatic E911 updates via portal? FirstComm vs Alternatives
The SIP Trunking market offers many options, but only a few truly excel at automatic e911 updates via portal.
Solution
Need Full STIR/SHAKEN attestation level A? FirstComm vs Alternatives
Full STIR/SHAKEN attestation level A isn't optional—it's essential for modern sip trunking & wholesale voice deployments. But not all platforms deliver it equally.
Issues Others Are Having
Fresh from FirstComm users
Struggling with Termination costs for international calls are opaque?
Termination costs for international calls are opaque? Here's the Solution
SmashByte's proven approach to resolving termination costs for international calls are opaque
Many enterprises using FirstComm encounter termination costs for international calls are opaque. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens The root cause usually stems from outbound calls show "spam likely" without stir/shaken,...
Struggling with Preventing toll fraud on compromised PBX?
How to Fix: Preventing toll fraud on compromised PBX
SmashByte's proven approach to resolving preventing toll fraud on compromised pbx
Many enterprises using FirstComm encounter preventing toll fraud on compromised pbx. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why This Happens The root cause usually stems from international routes to uk have 5%...
Struggling with Setting up carrier failover without double billing?
How to Fix: Setting up carrier failover without double billing
SmashByte's proven approach to resolving setting up carrier failover without double billing
Many enterprises using FirstComm encounter setting up carrier failover without double billing. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why This Happens The root cause usually stems from e911 database outdated for 12...