What Our Users Face
What FirstLight Users Face
Pain points, fixes, and value plays sourced from our customer base.
Playbooks by Need
3 live playbooks
Solution
Need Automatic failover in under 30 seconds? FirstLight vs Alternatives
Automatic failover in under 30 seconds has become a top priority as enterprises face outages last hours with no sla recourse.
Solution
Need Physically diverse carrier paths with different POPs? FirstLight vs Alternatives
Organizations struggle with finding dark fiber between two specific buildings, making physically diverse carrier paths with different pops a critical requirement.
Solution
Need Sub-30 day circuit delivery with online tracking? FirstLight vs Alternatives
Organizations struggle with negotiating with 15 different carrier account reps, making sub-30 day circuit delivery with online tracking a critical requirement.
Issues Others Are Having
Fresh from FirstLight users
Struggling with Negotiating with 15 different carrier account reps?
Negotiating with 15 different carrier account reps? Here's the Solution
FirstLight users frequently face this challenge—here's how to fix it
Many enterprises using FirstLight encounter negotiating with 15 different carrier account reps. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens The root cause usually stems from circuit installs take 90+ days, often compounded...
Struggling with Finding dark fiber between two specific buildings?
Finding dark fiber between two specific buildings
Expert solutions for Network deployments struggling with this issue
Many enterprises using FirstLight encounter finding dark fiber between two specific buildings. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why This Happens The root cause usually stems from primary and backup circuits run...
Struggling with Justifying circuit cost to remote office locations?
Justifying circuit cost to remote office locations? Here's the Solution
Practical fixes for FirstLight and alternative Network platforms
Many enterprises using FirstLight encounter justifying circuit cost to remote office locations. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why This Happens The root cause usually stems from outages last hours with no...