How a WISP Added Redundant Backhaul Across 12 Towers

Challenge

Single-homed towers were going offline during fiber cuts, causing customer churn and support overload.

Solution

SmashByte Wireless mapped provider availability, designed diverse-path fiber + microwave pairs, and coordinated BGP failover.

Results

• Redundant paths deployed at 12 revenue-critical towers
• Average failover time dropped from hours to under 60 seconds
• Customer churn tied to backhaul outages reduced by roughly 70%

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